Returns & Cancellations

Wine Club Memberships

Wine Club memberships can be canceled at any time. To cancel, please contact our Wine Club team via email or phone1.

Wine Purchases

We strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, please reach out to us within 30 days of receiving your order1.

Return Process

To initiate a return:

  1. Contact our customer service team

  2. Provide your order number and reason for return

  3. Await further instructions

Please note: We cannot accept returns on opened bottles unless they are faulty1.

Refunds

Once we receive and inspect your return, we’ll process your refund. The refund will be credited to your original payment method within 5-10 business days1.

Exchanges

We offer exchanges for unopened bottles within 30 days of purchase. Contact our customer service team to arrange an exchange1.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of our error or faulty products1.

For any questions or concerns about our returns and cancellations policy, please don’t hesitate to contact our customer service team.